Yes, we do! We offer international shipping to many countries worldwide. Shipping costs and delivery times vary based on your location and chosen shipping method. At checkout, you’ll see available options and estimated delivery times. If your country isn’t listed, feel free to contact our support team for assistance.

In-stock pieces ship within approximately 1-3 business days of purchase.  For pieces on preorder, expected ship dates are listed on the product page.  Custom pieces are typically ready to ship within 4-8 weeks of purchase.  If you have purchased a combination of custom and in stock pieces, your entire order will ship once all items are complete. If you would like the in-stock portion of your order to ship separately, please email us at support@bololanyc.com for special shipping arrangements.  Additional shipping charges will apply.

If you need to make changes to the contact information or shipping address entered during checkout, please contact us at support@bololanyc.comas soon as possible after placing your order for assistance.

Complimentary ground shipping is available and typically arrives within 3-5 business days.  Overnight shipping is available for orders placed by 12pm EST for a charge of $35.  Same-day delivery is available to New York City for orders placed by 12pm EST for a charge of $30.  Shipment for international orders is $50. Please contact support@bololanyc.com for additional questions or information.

We welcome all custom inquiries to support@bololanyc.com and will respond within 48 business hours.

We are glad to gift wrap orders and include personalized notes.  Gift wrapping can be added upon checkout for an additional $8.  For personalized notes, please email support@bololanyc.com immediately upon purchase with the requested note.  Gift wrapping is available in our signature BOLOLA colors of: a rich mocha brown wrapping paper with gold ribbon. All BOLOLA orders are shipped in a suede pouch and branded box.

Orders may be modified by emailing support@bololanyc.com.

Once your order is placed, you’ll receive an email confirmation with your order details. If you haven’t received it within a few minutes, please check your spam or promotions folder. If you still can’t find it, reach out to us at support@bololanyc.com and we’ll be happy to help!

A tracking link will be emailed upon shipment of orders, which is within 1-3 business days of purchase (for in-stock pieces).  If you have not received a tracking link, please email support@bololanyc.com with your order number and shipping information.  

Orders may be cancelled by emailing support@bololanyc.com so long as they have not yet shipped.  Orders are typically shipped within 1-3 business days of purchase.

All payments are 100% secure.  We accept Apple Pay, PayPal, Visa, Mastercard, and Amex.

The chain is 34 inches in length and 3.2mm wide.

We carefully select our materials from trusted suppliers worldwide, prioritizing ethically and sustainably sourced metals and gemstones. Our commitment to responsible sourcing ensures that our materials meet high-quality standards while minimizing environmental impact.

If you’d like to know more about the origins of a specific piece, feel free to reach out!

Absolutely! Ethical craftsmanship is at the core of our brand. We partner with artisans and manufacturers who follow fair labor practices, ensuring safe working conditions and fair wages. Additionally, we work towards reducing our environmental footprint by using responsible production methods and eco-friendly packaging. By choosing our jewelry, you’re supporting ethical craftsmanship and sustainability.

Yes! Our digital gift cards make the perfect present for any occasion. Available in multiple denominations, they allow your recipient to choose their favorite piece. Gift cards are delivered via email and can be easily redeemed at checkout—no expiration date, no hassle!

Need a last-minute gift? Our digital delivery ensures they’ll receive it instantly.

We are proud of the quality of BOLOLA, but should you need a repair, we are happy to help.  Please email support@bololanyc.comwith details and photos, and our team will get back to you within 48 business hours.